The impacted parties included Elle King, the concert venues and the fans. The timing of the issue was needed to be told to a variety of people for time. That way people could know what is happening. The tone that should be used includes professionalism, sincerity, timeless, acknowledgement and thoughtful. For the first post, I think the timeliness, language and the care works well. I would add something about who we are. I would edit to to say what they will do to ensure it will not happen again. For the second post I think the photo and the positive out look works well. I would change to “Due to unforeseen circumstances” to “We are deeply sorry to inform you”. I think they should omit “no longer” because it sounds like they will never have her back on the show again. I would change that to including the date she is not going to be appearing on anymore. Some things that would be included are the prominent characteristics, the resolution to the conflict and the proximity. I would sympathise with the fans, apologise, commitment to improvement and ending the statement with a positive tone. Some multimedia components includes an article and a video from E! News. Here are the links below. https://www.etonline.com/elle-king-postpones-more-shows-after-drunken-dolly-parton-tribute-performance-218563 and https://www.youtube.com/watch?v=kW_c8-mjPgo. Overall, the controversy around Elle King postponed her concerts and it needs to be handled with professional, understanding timeliness.
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